If you are considering returning a product, please read carefully.
To cancel an order request, please email us.
To cancel, you must provide an order number. Orders can be cancelled before the invoice is issued, or within 7 working days of the order date, for a full refund. Refunds will be made as soon as the items are returned. Items are returned at the customer's expense. If the items are not returned within 30 days, we hand collect them and return postage will be paid by the customer.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered. Replacement faulty items are sent back out to you free of charge.
We offer a one year warranty on everything. If the item develops a fault within three months we can offer a refund or exchange. After three months, it is an exchange only.
PO BOX 228
Defective products must be returned within 14 days for replacement or refund. Unfortunately, used clothing or used products cannot be returned.
If you have received a faulty item, there is a freepost address you may use within the first month of purchase, if you are based within the UK. Please email us for the address. When we receive the item back here it will be checked, if the item is not faulty and the freepost address has been used, then there will be a charge of £3.50 plus VAT for the cost of postage.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.